Refund policy

Last updated: November 7, 2026

Damaged or defective on arrival
If your item arrives damaged, defective, or with parts missing, email us at voiem.toilagi192@gmail.com within 7 days of delivery with:
- your order number, and
- one or more photos showing the problem (and the box label, if the box is damaged).
That's all we need. We will send a replacement or a full refund, your choice where a replacement is available. You don't need to send the item back unless we ask, and if we ask, we pay the return shipping.

It doesn't fit, or you changed your mind
Please measure first: the product page has a measuring guide and a fit check. If you still need to return an unused item, email us within 30 days of delivery before sending anything.
- The item must be unused, with all parts, in its original packaging.
- You pay the return shipping. We send you the return address. Returns go to our supplier's warehouse in China, not to a US address. International return shipping can cost a lot and can take months, so please measure before you buy.
- When the return arrives and is checked, we refund the item price to your original payment method. We don't charge a restocking fee.

Items we can't take back
Items that have been installed and damaged by use, or returned without contacting us first.

How refunds are paid
All refunds go back to your original payment method through PayPal. We don't give store credit in place of a refund you are owed.

When you get a full refund
- We can't ship on time and you choose to cancel, or the delay runs past what you agreed to: full amount, including shipping, within 7 business days.
- You cancel before the order ships: full amount, within 7 business days. Email us at voiem.toilagi192@gmail.com. If it has already shipped, the return terms above apply.
- Damaged, defective or lost: full amount, or a replacement if you prefer, after you send a photo.

Returns of unused items
After the return arrives and is checked: the item price, less return shipping you paid.

How long it takes to show
We start the refund within 5 business days. PayPal and your bank may take a few more days to show it.

Disputes
If something is wrong, please email us first. We answer within 24 hours, Monday to Friday. You keep every right you have with PayPal and your card issuer.