Shipping policy
Last updated: November 7, 2026
Where we ship
We ship to addresses in the 50 United States only. We do not ship to P.O. boxes, APO/FPO addresses or US territories.
How your order ships
We don't hold stock. When you place an order, we place it with our supplier, who ships it directly to the address you gave us. Your order may arrive in the supplier's packaging.
How long it takes
- We place your order with our supplier within 1–2 business days of receiving your payment.
- The supplier ships within 2–5 business days.
- Delivery after shipping usually takes 5–7 business days.
- Total, from payment to delivery: about 8–14 business days.
Shipping cost
US shipping is included in the price. Orders ship from a warehouse in the United States, so there are no import duties to pay.
If import duties are not included, we will say so on the product page before you pay. We will not ask you to pay a charge at delivery that we did not tell you about before checkout.
Tracking
We email you a tracking number when the supplier ships, usually within 7 business days of your order.
If we can't ship on time
If we can't ship within the time above, we will email you before that time passes with a new expected date and your choice to either wait or cancel for a full refund. If we can't give a new date, we will tell you why and offer the same choice. If you cancel, or if a delay is longer than you agreed to, we refund the full amount you paid, including shipping, within 7 business days, to your original payment method.
Lost or late packages
If tracking shows no movement for 10 days, or the package hasn't arrived 10 days after the expected date, email us at voiem.toilagi192@gmail.com. We will send a replacement or refund you.
Wrong address
Please check your address at checkout. If you notice a mistake, email us within 24 hours. Once the supplier has shipped, we may not be able to change it.
Contact: voiem.toilagi192@gmail.com · NGUYEN VIET HUNG, trading as Small Space Fixes, Hanoi, Vietnam